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LJ Hooker Victoria Park | Belmont (WA)

288 Albany Highway, VICTORIA PARK WA 6100

Ph: (08) 9473 7777 | Fax: (08) 9472 7911

reception@ljhvicpark.com.au

Trading Hours

Monday: 9:00am – 5:00pm

Tuesday: 9:00am – 5:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 9:00am – 5:00pm

Friday: 9:00am – 4:00pm

Saturday: 9:00am - 1:00pm

Sunday: CLOSED

Home Holiday Trading Hours
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Holiday Trading Hours

 

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On behalf of the entire team at LJ Hooker Victoria Park | Belmont (WA), we would like to express our heartfelt thanks for your cooperation and trust throughout 2024.

Office Closure

Our dedicated team will be taking a well-deserved break, and our office will be closed from 4:00 PM on Tuesday 24th December 2024, reopening at 9:00 AM on Monday, 6th January 2025. While we recharge, the team will not be available to respond to calls and emails, but we assure you that we'll promptly address any queries or concerns upon our return.

Our holiday trading hours are as follows: 

Date        Trading Hours           
Monday
23 December 2024
9:00 am - 5:00 pm (Appointment Only)
Tuesday
24 December 2024
9:00 am - 4:00 pm (Appointment Only)
Wednesday
25 December 2024
CLOSED
Thursday
26 December 2024
CLOSED
Friday
27 December 2024
CLOSED
Saturday
28 December 2024
CLOSED
Sunday
29 December 2024
CLOSED
Monday
30 December 2024
CLOSED
Tuesday
31 December 2024
CLOSED
Wednesday
1 January 2025
CLOSED
Thursday
2 January 2025
9:00 am - 5:00 pm (Appointment Only)
Friday
3 January 2025
9:00 am - 4:00 pm (Appointment Only)
Saturday
4 January 2025
9:00 am - 1:00 pm (Reception & Leasing Only)

Property Management

As our team takes a brief break to recharge, please utilise our tenant app to log maintenance requests. We will have a small number of staff monitoring urgent emails and calls from Thursday, 2nd January 2025. All staff will resume regular operations from Monday, 6th January 2025.
 
For urgent matters while we are closed, please reach out to emergency services as required, or the contractors listed below, after completing your due diligence to diagnose/resolve the issue. 
 
Console Cloud Tenant App Console Cloud Owner Portal
Tenant App - Information Owner Portal - Information
  1. Download the app from the App Store or Google Play
  2. Log in with your Console email address and password
  3. If you don't have a login you will need to create one using the email address we have on file for you.

App store logo Play store logo
  1. Head to the Owner Portal Login Page
  2. Login with your Console email address and password
  3. If you don’t have a Console account, you will need to create one
 

  

Emergency Services

In case of urgent matters during this period, please contact West Australian Emergency Services:
 
Emergency (Fire, Ambulance, Police) 000
Police 13 14 44
Western Power 13 13 51
ATCO 13 13 52
Water Corporation 13 13 75
State Emergency Services (SES) 13 25 00
Emergency WA https://www.emergency.wa.gov.au
If you are broken into, please contact the West Australian Police and complete a police report. Once you have the Police Report number you will need to email this to your Property Manager and include photos and descriptions of any damages to the property / any repairs you have actioned due to the break-in, as soon as possible. Please ensure your email includes the property address, the police report number, the date of the incident, a summary of the incident, and photos of any damages.
 

What to Check Before Calling a Contractor?

No Water
  • Check the Water Corporation website for any water outages in your area
  • Check the main water tap to your property has not been turned off by accident

No Power
  • Check the Western Power website for any power outages in your area
  • Check whether your RCDs have tripped.
    If an RCD is tripping, please unplug all your appliances, reset your RCD, and plug your appliances in one by one to check whether the trip is due to a faulty appliance or power point.
    If the fault is due to your appliance the owner is not liable to repair this and if a contractor is called you will be issued an invoice for the associated costs.

No Hot Water
  • Electric Unit
    Check all RCDs are in the on position and there is no Western Power fault in your area.
    Check the power point is in working order, where applicable.
  • Gas Unit
    Check if the pilot light is lit.
    If the pilot light needs to be re-lit you will need to follow the steps on the unit, or search the manual, to re-light the system. 
    Please ensure you are following the steps as outlined on the HWS

Blocked Drains 
  • Please try a suitable method to unblock the drains/toilet. This may include the use of drain cleaner or a plunger, where applicable. 
  • If you are using a drain cleaner, please ensure you follow the instructions on the packaging for the type of drain, and use any protective wear recommended.
    If the blocked drains are caused by a build-up of grease, or items being put into the drains you may be liable for the cost of the invoice.
    Please ensure you are not putting food / fat / grease / oil / wipes / newspaper / toys etc into drains and toilets.

After-Hours Contractors

Plumbing / Gas / Hot Water  
Dorrington Plumbing, Gas & Electrical (08) 9387 2339  or  0439 333 982
Electrician  
Dorrington Plumbing, Gas & Electrical (08) 9387 2339  or  0439 333 982
Bara Electrical (08) 6206 6899
Glass Repairs  
Prompt Glass (08) 9330 5555
Locksmith  
Elite Lock Service (08) 9330 9366

Urgent Repairs

Urgent repairs fall into two categories: essential services and other urgent repairs.
 
Essential Services Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:
  • a burst water service,
  • gas leaks,
  • a broken hot water system,
  • sewerage leaks, or
  • dangerous electrical faults.
Other Urgent Repairs
Other urgent repairs are not essential services, but if not fixed might cause damage to the premises, injure a person, or cause undue hardship to the tenant.
 
More information can be found on the DMIRS website.
 
If your maintenance request is not classified as an urgent repair, you will have to wait for the next working day.
 
You can report your maintenance request online through your tenant portal. It's important to note that if a contractor has been called to the property outside of business hours and the work is not considered an urgent repair, or if it falls under the tenant's responsibility to maintain and repair, you will be issued an invoice for the associated costs.

Leasing Enquiries

We will not show properties from Tuesday, 24 December 2024. Our leasing inspections will resume from Saturday, 4th January 2025. For any leasing queries, feel free to email  leasing@ljhvicpark.com.au and a member of our staff will respond to you once we return.

New Business Enquiries

If you own a rental property and would like a rental appraisal, you can contact Nadhilah Shahruddin at newrentals@ljhvicpark.com.au or 0407 722 867 and Nadhilah or Liam will address any questions or appraisal requests during business hours.

Sales

For any enquiries relating to a current sale please contact your sales representative directly. If you have any further sales-related enquiries , kindly email sales@ljhvicpark.com.au, and a member of our staff will respond to you from Monday, January 6th 2025.

Strata

Our Strata Department will be closed from 4:00 PM on Tuesday, 24th December 2024 to Sunday, 5th January 2025. Please direct all correspondence to strata@ljhvicpark.com.au for our Strata Manager Jeet to action upon his return.

In the event of urgent works required, please refer to the email communication sent to you for complex specific items. If you have contacted a contractor to attend to urgent works, please send an email to Jeet and include photos and descriptions of any issues / any repairs you have actioned and include a copy of the invoice for review if you believe this is a Strata responsibility. Please ensure your email includes the property address, the date of the incident, a summary of the incident, and photos of any damages.

In the event of an emergency, please contact WA Emergency Services. 

You can access your Stratify Owner Portal here.

More information can be found on our Strata Management page. 

Commercial

Our Commercial Department will be closed from 4:00 PM on Tuesday, 24th December 2024 to Sunday, 5th January 2025. All team members will resume regular business activities from Monday, 6th January 2025. For any commercial enquiries, please direct all correspondence to commercial@ljhvicpark.com.au for staff to review and action upon return.

 

On behalf of the LJ Hooker Victoria Park | Belmont (WA) team, we extend our sincere appreciation for your trust and ongoing support. It has been a pleasure working with you throughout 2024, and we look forward to maintaining a prosperous business relationship with you in 2025.

Wishing you and your families a joyous festive season and a Happy New Year.