1. Download the app from the App Store or Google Play
2. Log in with your Console email address and password
   
3. If you don't have a login you will need to create one using the email address we have on file for you.
   
   

1. Head to the Owner Portal Login Page
2. Login with your Console email address and password
3. If you don’t have a Console account, you will need to create one

No water

• Check the Water Corporation website for any water outages in your area
• Check the main water tap to your property has not been turned off by accident

No power

• Check the Western Power website for any power outages in your area
• Check whether your RCDs have tripped.
  If an RCD is tripping, please unplug all your appliances, reset your RCD, and plug your appliances in one by one to check whether the trip is due to a faulty appliance or power point.
  If the fault is due to your appliance the owner is not liable to repair this and if a contractor is called you will be issued an invoice for the associated costs.

No hot water

• Electric Unit
  Check all RCDs are in the on position and there is no Western Power fault in your area.
  Check the power point is in working order, where applicable.
• Gas Unit
  Check if the pilot light is lit.
  If the pilot light needs to be re-lit you will need to follow the steps on the unit, or search the manual, to re-light the system. 
  Please ensure you are following the steps as outlined on the HWS

Blocked drains 

• Please try a suitable method to unblock the drains/toilet. This may include the use of drain cleaner or a plunger, where applicable. 
• If you are using a drain cleaner, please ensure you follow the instructions on the packaging for the type of drain, and use any protective wear recommended.
  If the blocked drains are caused by a build-up of grease, or items being put into the drains you may be liable for the cost of the invoice.
  Please ensure you are not putting food / fat / grease / oil / wipes / newspaper / toys etc into drains and toilets.